Please send a picture of the candle to email@example.com. Include your name and order number. We are happy to replace any items that get broken/damaged during the shipment process.
To start selling our products, please fill out our wholesale application. Once completed, email/fax it back to us for approval. You will receive an email within 4 weeks to let you know if you are approved.
We have a "seconds sale" one time a year. As soon as this date is decided, we will send out notification emails and post the date on our social media outlets.
Most orders will ship from our factory in about 2 days. Keep in mind, Candleberry is not open on the weekends.
There are special circumstances that could take your package longer to ship.
Cookie Jars are specially made after the order is placed. Orders with cookie jars could take a few more days to ship out.
We notify our customers of sales through email and our social media handles. Make sure you are signed up to receive our newsletters and you follow us!
While we do our very best to ensure each and every shipment is correct, we do make the occasional mistake. If this happens, no worries! We will happily get this fixed for you. Please send us a picture of the candle you received to firstname.lastname@example.org with your name and order number. Customer service will get back with your asap.
Please make sure you are trimming your wick before every burn. Most of the time, it is just a matter of making sure your wick is taken care of.
We are always striving for perfection with each and every product we produce. Since each of our candles are hand poured, there is always the possibility one might not burn correctly. Send a picture of the top of your candle and the front of your candle. Then send the images with your name and order number to email@example.com
All of our products are sold on our website.
We also have stores all over the country that sell our products. To find a store near you that carries Candleberry, check out our store locator on the website.
Candleberry is always excited to welcome new ambassadors to share our products across any/all social media handles. Serious inquires can email firstname.lastname@example.org.
Many organizations have had great success with our fundraiser. For more information please email email@example.com. Our fundraising expert will happily assist you with any questions or concerns you may have.
Our wax melts come in an 8-slice cake form. Simply break off a piece and warm it in your wax warmer. For even longer scent, add two pieces at one time!
There is a store locator on the website. Click on the "store locator" tab at the top of the page. Then, type in your address and click search stores.
Quality is always important. If your candle has the Candlberry label on it, you are buying a high quality product.
A master never reveals their secrets.
Hot Maple Toddy® is our number one fragrance and has been for a very long time. Why change perfection?
If you are unhappy with the fragrance you order, you are more than welcome to send it back for an exchange. (This is only if the product is UNUSED) You will be responsible for packing and shipping it back to the Candleberry factory.
Yes, Candleberry candles are vegan.
Candleberry does not currently offer a military discount.
Of course! Candles make great gifts. We now offer the ability to ship to multiple addresses in one order. There is also the option to send a gift message (on our new Candleberry cards) with your gift!
When your order ships, you will receive a confirmation email. The email you place your order with is the email that will receive the shipping notification.
No, we do not have a brick and mortar store. Candleberry sells all of their products online at candleberry.com. The factory is not open to the public.
No. Candleberry does not make hazardous products or perform any type of animal testing.
Sales happen throughout the year. The best way to find out about upcoming sales/promotions is to sign up to receive our emails or by following us on social media.
Candleberry products are not made for consumption.
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We are candle lovers just like you. That's exactly why we built this company! To share in the evolution of Candleberry online, drop us a quick note about your FABULOUS candleberry.com idea! firstname.lastname@example.org